Steve is a very nice guy with professional skill and knowledge. As a new immigrant with inadequate language ability, I always worry about my communication with others. Steve is very patient to me, no matter how many questions I had. Even though sometimes I have difficulties to figure out the nature of the problem I encountered, he can use a simple way of explanation to make me understand. By the way, I like his smile which I believe it is coming from his heart and make me feel safe and comfort. I trust and rely on him, and he has not disappointing me. Now, I have a house of my own. I am not only happy with the house I purchased, but also satisfied with the warm experience I have. Thanks Steve !